Service Delivery Managers

Service Delivery Managers
£30,242 - £42,952 pa
South East

Please note that new entrants are expected start on the first step of the pay range but more could be available for an exceptional candidate.

• Manage our prioritised programme of works
• Help improve our financial and operational performance
• Ensure on-time delivery of renewal and improvement schemes.
England’s motorways and major A roads are the arteries and veins that, every minute of every day, keep our country alive, healthy and on the move. And right at the heart of them, operating, maintaining, and improving the network - using it more effectively, and helping to shape a brighter future for road users everywhere - is the Highways Agency.

Our Service Delivery team manages the real-time interface with contractors on everything from scheme delivery and routine maintenance, to unplanned events including incident management. We’re looking for two Service Delivery Managers – one with Chartered Engineering or equivalent qualification (plus Programme/Project qualification such as PRINCE 2), and the other with graduate qualification in engineering or equivalent.

Requirements for manager with Chartered Engineering qualification:
• Commercial skills with ability to engage effectively with professional, technical and other service delivery partners at all levels, and with different technical understanding
• Competence in negotiation, able to maximise delivery and achieve best value from suppliers
• Knowledge and understanding of industry best practice in service delivery
• Capability to achieve professional membership or technical qualification in a relevant discipline
• Technical contractual knowledge and experience in the management of a major network infrastructure
• Ability to achieve Programme and Project Management (PPM) Level 2.

Requirements for manager with graduate qualification:
• Ability to engage effectively with professional, technical and other service delivery partners at all levels, and with different technical understanding
• Ability to negotiate and maximise delivery and achieve best value from our suppliers
• Knowledge and understanding of industry best practice in service delivery
• Capability to achieve professional membership or technical qualification in a relevant discipline
• Ability to achieve Programme and Project Management (PPM) Level 2.
This is an exciting opportunity to be a key member on some of the Highways Agency’s most exciting projects. The work we do provides a valuable service not only to commerce and industry, but also to individuals and communities, from Carlisle to Land’s End.

For further information and to apply, please visit our website.

Closing date: 10th May 2012.

The Highways Agency is an equal opportunities employer. We value diversity and we positively encourage applications from all sections of the community. We operate a guaranteed interview scheme for disabled people who meet the minimum criteria.