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Two roles have been created for Customer Liaison Officers on a reactive maintenance framework contract for the London area. Successful candidates will perform a mobile role, meeting end user customer to discuss and resolve any complaints they may have arising from maintenance works carried out, and will often be dealing with members of the public in their own homes. Candidates should have experience within the construction industry in similar roles.
Candidates must have experience in a face-to-face complaints handling role, whether complaints-handling was the sole function of the role or part of an all-encompassing customer service role. In this post, candidates will typically have their first introduction to any customer following the receipt of a complaint and must be confident, self-reliant, able to think on their feet, and be a good problem-solver.
The company turns over approximately £80m and has created these roles as part of an office dedicated to servicing this new £40m annual turnover contract. Applications are invited from candidates with relevant industry experience.