Operations Manager - Service Provider - Property Developer

Michael Page
City of London
19 Nov 2018
17 Dec 2018
David Turner
Job Type

Lead a team to deliver a first class service across the campus, taking ownership of the workplace and the daily operation.

Develop people, relationships and build engaged and enabled teams that are empowered to act.

Client Details

Our client is a fast-growing soft services provider for Facilities Management. They are attracting the best talent for their roles and continue to show growth in several areas of the business.

Working for this Service Provider you will be based in the office for a key client within the Property Development sector. They need an Operations Manager who is active, on the ground, but also able to interact easily with Senior Management.

Candidates joining this business will not only have the right experience within a Service Provider but will also have a strong personality and ability to match with clients and contractors alike.

There are excellent opportunities to progress within the business for the right individual.


Operations Manager - Service Provider - Property Developer

Key Responsibilities:

  • Your key building responsibility will be to deliver a First Class cleaning service to our client
  • To develop and maintain a professional and proactive business relationship with the key stakeholders within the team and the client team.
  • Hold weekly team meetings with direct reports ensuring company policies and procedures are followed and requirements / expectations are fully communicated at all levels.
  • To assist in the recruitment and discipline of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation. Supporting management from other shifts may be a requirement from time to time.
  • Review best practice and present new ideas to keep ahead of the cleaning industry.
  • Attend meetings and arranged training as required in order to accommodate the role.
  • Preparing management information, including but not restricted to Budget / KPI's / SLA's. Attend weekly & monthly operations meetings as required and present the collated information.
  • Prepare Client monthly report, host monthly client meeting.
  • Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments & Safe Systems of Work


Operations Manager - Service Provider - Property Developer


  • Strong customer and client focus - must have experience in customer facing Facilities Management environment
  • Supplier management - must have experience of managing suppliers in a similar type of environment
  • Evidence of managing performance and identifying improvements through the use of management data
  • Able to work as part of a team
  • Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
  • Proven track record of achievement
  • Demonstrates experience of coordinating and supervising soft services and full awareness of H&S issues
  • Experience of alternating shift patterns and flexible working hours


  • Proven ability to motivate, inspire and develop a team of people
  • High level of communication across all levels of the business
  • Ability to negotiate and influence across client and supplier organisations
  • Ability to build and maintain relationships
  • Ability to react quickly and decisively when faced with a problem or issue
  • Ability to work under pressure and to tight deadlines
  • Commercial and financial awareness in a client environment

Job Offer

Operations Manager - Service Provider - Property Developer

City of London

Property and Housing

Competitive salary available

Other roles available within the business

Progression and Development encouraged