Community Liaison Officer

United Kingdom
23 Jan 2019
23 Jan 2019
Your key activities will include:

• Establish, build and maintain positive relationships with all stakeholder groups, therefore you will be based within their designated local area for approximately 3-4 days a week.
• Respond to stakeholder complaints and enquiries, and resolve within set timescales.
• Manage day to day community engagement activities for specific work areas.
• Attend regular public events acting as a representative of Fusion JV.
• Seek ways to mitigate community harm and maximise community benefit.
• Liaise with HS2's community engagement team.
• Prepare advance works notifications and take appropriate action to advise and warn in advance (through letter drops, e-mail, social networking, etc.).
• Support the resolution of complaints received via HS2 Helpdesk and social media and provide feedback on outcomes to HS2 Helpdesk within 24 hours.
• Escalate issues for resolution before they grow.
• Plan community engagement activities to support the delivery of the Works Packages.
• Liaise with community representation groups to ensure that concerns are registered and responded to.
• Produce and maintain records of sensitive receptors, environmental constraints, details of letter drops undertaken, etc.
• Be aware of special events in the area that may impact on traffic flows and liaise with the logistics team accordingly.
• Produce regular newsletters to advise external stakeholders of progress with the scheme.
• Liaise with local authority officers and councillors at county, district and parish level together with resident and other stakeholder groups.

Job Requirements

You will be required to demonstrate:

• Good interpersonal and oral communication skills, with an ability to diplomatically and emphatically handle stakeholder complaints.
• Ability to develop good working relationships and trust from stakeholder parties through regular liaison.
• Knowledge of local government and local political structures.
• Awareness of Equality, Diversity and Inclusion (EDI) and ability to promote EDI as part of stakeholder engagement.
• Organising and delivering stakeholder events.
• Ability to develop the stakeholder activities required for each works package, based on local stakeholder mapping.
• Ability to undertake stakeholder mapping and collation of information for each works area.
• Ability to use ICT packages to record and prepare stakeholder information.

What do we offer?

Salary and Benefits
Salary (negotiable) with company car / allowance and comprehensive package of benefits.

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