Technical Support Agent

Recruiter
Hays
Location
Havant
Salary
Up to £20000.00 per annum
Posted
12 Jul 2019
Closes
09 Aug 2019
Ref
3629111
Contact
Jacob Clift
Sector
Commercial
Function
Engineer
Job Type
Permanent

Technical Support Agent - £20,000 - Havant, Portsmouth

Your new company
You will join a team of 80 in a comfortable, freshly renovated office located in a conservation area. The site
accommodates breakout areas, free on-site employee parking, a games room, sizeable garden, fitness suite and modern kitchens. Trains are a 5 minute walk away, and another 10 minutes will bring you to a beautiful sea vista.

Your new role

  • You will communicate with operators & end users of some of the busiest photo websites in the world.
  • Collecting data from our clients to troubleshoot and solve a variety of IT problems.
  • Escalating detailed reports of only the most complex problems to our software teams for resolution.
  • Testing and deploying our latest, most advanced software versions to our clients.


You Should apply if you..

  • Are highly computer and Internet literate, preferably familiar with Ubuntu or other Linux technologies
  • Have proven experience in a technical help-desk role or with IT problem solving / diagnostics.
  • Posses excellent communication skills, both written and verbal
  • Have a proven ability to work independently as well as part of a team
  • Are motivated to learn quickly and use your knowledge in an effective and logical manner.


What you'll get in return

  • An annual salary of £20,000 for the equivalent of a 40 hour week
  • 33 days paid holiday (including Bank Holidays), rising by a day each year to 36 days after 3 years
  • A generous bonus scheme to reward your contribution to the success of LiveLink
  • 4% contributions towards the NEST pension scheme
  • Membership of a Health and Well being support scheme
  • Childcare vouchers and a discount on bicycles as part of a Ride2Work scheme
  • Regular social events, both in and out of the office
  • Uncapped learning and development opportunities, both internally and externally


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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