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Repairs Sevice Manager

A rare and exciting opportunity has arisen within a leading UK Housing Group to for a Service Manager to join their Property team on a permanent basis. The role, reporting into Repairs Delivery Manager, is a vital role within the team and is paying a competitive annual salary of between £33,000 and £36,000 per annum.

Apply now to be sure you do not miss out!

Client Details

A forward thinking, leading Housing Association with a large Supported Housing and Services Department, within a role based in Havant.


Deliver a responsive and pro-active customer oriented service providing value for money.

Manage reactive maintenance works and ensure the necessary financial controls are exercised and ensure adequate operatives are designated to the contract to ensure service delivery.

Undertake audits of work to monitor quality of work and materials including pre and post inspections as required.

Ensure that the company's obligations relating to maintenance are satisfied in connection with all Health and Safety and other statutory regulations are adhered to.

Appoint where necessary approved subcontractors and monitor performance and compliance within approved status.

Monitor operatives vehicle stock and replenishment in accordance with vehicle impress stock process.

Effectively engage with the customer to deliver and improve the maintenance service, dealing effectively with customer complaints and customer feedback.

Responsibility for Health & Safety and Wellbeing of direct reports and customers

  • Key Outcomes:

  • Customer satisfaction with the repairs and maintenance service meets KPIs.
  • Contracts will be effectively managed to deliver the service effectively, within budget and meeting customer expectations.
  • Value for money and meeting customer expectations.
  • Compliance with all relevant Regulatory requirements, Policies and Procedures.
  • A robust and pro-active approach to Risk and H&S
  • Profile

    The successful candidate will possess the following qualities:

    Up to date knowledge of housing sector, best practice and relevant legislation.

    Experience of successfully delivering an excellent customer focussed repair service.

    Experience of repairs management information systems.

    Excellent oral and written communications.

    Ability to manage operational teams.

    Good Microsoft skills work and excel, DRS and scheduling systems.

    Demonstrates the leadership and Management Standards.

    UK Drivers License.

    Some evening and weekend work may be required.

    Emergency Call Out Rota on rotation.

    Level 3 qualification is essential


    Experience of stock condition software / handheld devices.

    Experience of working as part of a management team delivering front line services.

    Experience of change management.

    Extensive knowledge of building maintenance technical operations.

    Job Offer

    The successful candidate will receive a competitive annual salary of salary £34,573 rising to £36,393 after 6 months, alongside an excellent range of benefits.

    £33000 - £36000 per annum + excellent benefits



    +44 207 269 2572

    Repairs Sevice Manager

    Havant, UK

    Published on 1 Aug 2019